Webinars & Events
Age Friendly Hospital Measure: A Roadmap for Centers for Medicare & Medicaid Services New Hospital Quality Reporting Program
The Centers for Medicare & Medicaid Services (CMS) has announced its FY2025 Inpatient Prospective Payment Systems final rule that includes a new Age Friendly Hospital Measure. Hospitals can take advantage of JAVA-supported initiatives to help meet this new measure.
Speaker:
Cassandra Vonnes, DNP, GNP-BC, APRN, GS-C, AOCNP, EBP-C, CPHQ, AGSF, FAHA, FAAN, is a certified Gerontological and Advance Oncology Nurse Practitioner and Fellow of American Heart Association, American Geriatric Society, and American Academy of Nursing. Her previous experiences include teaching at the USF College of Nursing for undergraduate and nurse practitioner students and was recognized as a Hartford Distinguished Educator Geriatric Nursing. She has worked as a nurse practitioner in internal medicine and cardiovascular medicine in both acute and outpatient settings. She serves on the national Nurse Leadership Board of AARP and on the Aging Policy Committee of the American Geriatric Society, who recognized Dr. Vonnes as a Fellow in 2023. Under Dr. Vonnes leadership Moffitt Cancer Center was the first hospital in Florida and first cancer center in the US to be recognized the Institute of Healthcare Improvement as Age Friendly Health System Committed to Care Excellence for the Older Adult. She has presented nationally and internationally on Fall and Injury prevention, delirium, and geriatric assessment. Dr. Vonnes hosts the podcast GAPNA CHAT that features leaders in Geriatric Health Care. The Gerontological Advanced Practice Nurses Association awarded her the Excellence in Leadership 2022 Award and the Oncology Nurses Society Excellence in Care for the Older Adult with Cancer Award in 2019.
Topics covered:
Beginning in 2025, hospitals that participate in Medicare’s Hospital Inpatient Quality Reporting (IQR) Program are required to report on whether hospitals have protocols in place to:
1) elicit patient health care goals
2) responsibly manage medications
3) implement frailty screening and intervention (including for cognition and mobility)
4) assess social vulnerability (e.g. social isolation, caregiver stress, elder abuse)
5) designate age-friendly leadership
Hospitals not participating in the IQR program, which now includes this mandatory measure, face a significant reduction in their annual Medicare payment update. The public will be able to see how hospitals report on this measure through CMS’s Care Compare website. This presentation will provide a road map and examples to implement age-friendly care to satisfy the new CMA guidelines.
CE: This program is approved for 1.0 CEUs from the National Association for Healthcare Quality
Program Fee:
▪ FREE for OrAHQ, AzAHQ, FAHQ, MAHQ, OAHQ, NEAHQ, TGCHQA, UAHQ & NCAHQ Members;
▪ $30 for Non-Members
Registration closes February 6, 2026
Register Here
Ethics and Compliance in the Use of Artificial Intelligence in Healthcare (Copy)
This series of 3 webinars will delve into the ethics and compliance considerations for using AI healthcare.
This 3-part series will guide participants through the role of Ethics and Compliance when considering the use of AI in a healthcare setting.
Speaker:
For 19 years, Susan L. Boldt, MS, CPHQ CHC has worked in the areas of performance and quality improvement, accreditation, compliance, and patient safety. She has worked in psychiatric settings for children, adolescents, and young adults, payers in one of Oregon’s Coordinated Care Organizations, a Federally Qualified Health Center working directly with providers, payers, and accrediting organizations, and currently with Qualiance Healthcare Consulting, providing consultation services to providers, clinics, and payers on quality measurement and management, performance improvement, root cause analysis, compliance, including policy and procedure development, and accreditation preparation. Ms. Boldt earned her undergraduate and graduate degrees at Southern Oregon University. She earned her CPHQ certification in 2017, and CHC designation in May 2024. She currently serves as the President of the Oregon Association for Healthcare Quality.
Topics covered:
1. Distinguish between ethics and compliance when considering the use of AI in a healthcare organization
2. Understand the regulatory landscape surrounding AI use in healthcare
3. Learn how to conduct a risk assessment specific to AI use in healthcare
4. Identify the risk associated with AI use in healthcare
5. Calculate prioritization of risks for mitigation
6. Identify protective measures and risk mitigation strategies if choosing to use AI in a healthcare organization
CE: This program is pending approval for 4.5 CEUs from the National Association for Healthcare Quality
Program Fee:
▪ FREE for OrAHQ, AzAHQ, FAHQ, MAHQ, OAHQ, NEAHQ, TGCHQA, UAHQ & NCAHQ Members;
▪ $25 for Non-Members
The Structure of Success: Defining Team Roles to Navigate Process Change
Learn about a strategic blueprint for enhancing performance and process improvement in an evolving healthcare environment. Explore practical methodologies for establishing effective improvement teams, clearly defining their roles and responsibilities, and scoping their work to maximize impact and efficiency. healthcare system.
SPEAKER:
Keyausha King | Owner/Fractional Chief of Staff | KMI Planned Solutions, LLC
Ms King's expertise is rooted in driving Operational Excellence and Process Improvement across the healthcare landscape. Her foundational understanding of mission-critical execution and structured leadership was initially forged during her dedicated service in the United States Army. This strategic and methodical approach lends a critical focus on human-centered design and team dynamics to the execution of process change. King excels at establishing effective teams and ensuring their success through defining clear roles, responsibilities, and scope.
OBJECTIVES:
Learn to design and formally charter a cross-functional improvement team
Learn how to implement a structured framework (such as RACI) to clearly define and communicate the specific roles, responsibilities, and decision-making authority for each team member.
Learn to translate high-level organizational objectives into specific, actionable process metrics.
CE: Will be submitted to NAHQ for approval of 1.0 credit hour of CPHQ CE credit.
FREE event for members of AzAHQ, FAHQ, MAHQ, NEAHQ, OAHQ, NCAHQ, OrAHQ, TGCAHQ, and UAHQ by selecting your association's ticket type.
Non-members: $35. Registration ends midnight Feb 22, 2026
Advancing Access to Health in Southeastern North Carolina: A Collaborative Approach
This program highlights the partnership between Novant Health and UNC Chapel Hill School of Medicine in Southeastern North Carolina. We’ll share how collaborative strategies expanded access to care, strengthened regional research infrastructure, and shaped our mission to improve health for everyone who lives, works, and plays in the region.
Speaker:
Kiran McCloskey, PhD, is a Health Equity Research Scientist at Novant Health, where they lead collaborative research efforts to advance equitable health and wellbeing for people across Southeastern North Carolina. They hold a PhD in Psychology from the University of Connecticut and bring expertise in quantitative methods, health behavior research, and equity-centered approaches. Dr. McCloskey guides cross- organizational projects between Novant Health and the UNC Chapel Hill School of Medicine through the Health Access Research and Advisory Council (HARAC), supporting research in maternal health, primary care, neurology, and mental health.
Topics covered:
1. Describe how an affiliation between a large community healthcare system and an academic institution has leveraged collaboration to advance care in Southeastern North Carolina.
2. Discuss key strategies utilized by the Health Access Research Advisory Committee (HARAC) to build health access research in Southeastern North Carolina.
3. Describe the significance of access to research for healthcare quality.
4. Describe key success and barriers to the development of collaborative, community-engaged health access research in Southeastern North Carolina.
CE: This program is approved for 1.0 CEUs from the National Association for Healthcare Quality
Program Fee:
▪ FREE for OrAHQ, AzAHQ, FAHQ, MAHQ, OAHQ, NEAHQ, TGCHQA, UAHQ & NCAHQ Members;
▪ $15 for Non-Members
Deadline for registration is February 25, 2026
Register Here
Age-Friendly: Equipping Leaders to Ensure a Hospital-Wide Approach
This presentation will equip hospital leaders with a strategic framework for implementing and scaling an Age-Friendly Health System. Using the evidence-based “4-M’s” model – What Matters, Medication, Mentation, and Mobility- attendees will learn how to drive a hospital-wide transformation that addresses the unique needs of older adults.
Speaker:
Rita A. Stockman, RN, MS, BSN, CSSBB, CHSP, CPHQ, is a registered nurse, healthcare executive, safety leader, and system director of quality at Bon Secours Mercy Health. Before BSMH she was an Associate Vice President at UC Health, Cincinnati, and system director for accreditation and regulatory services at Trinity Health. Her record of success includes roles in Catholic Health systems and academic medical centers. Rita is a registered nurse. She holds a Bachelor of Science in Nursing from Madonna University and a Master of Science in Administration from Central Michigan University. Rita has achieved nationally recognized certifications in healthcare quality and safety and is a Six Sigma Black Belt. Rita is chair of the Michigan Safety Conference Healthcare Division, 2025- 2026 and Past President of the Michigan Health Care Safety Association.
Topics covered:
1. Describe the Age-Friendly Health Systems 4Ms framework and how it applies to the five domains of the measure
2. Identify key stakeholders’ imperative to advancing Age-Friendly care.
3. Discuss integration of Age-Friendly care strategies in the acute care setting.
CE: This program is approved for 1.0 CEUs from the National Association for Healthcare Quality
Program Fee:
▪ FREE for OrAHQ, AzAHQ, FAHQ, MAHQ, OAHQ, NEAHQ, TGCHQA, UAHQ & NCAHQ Members;
▪ $35 for Non-Members
Register Here
Quality’s Role in Organizational Culture
Explore the role of quality leadership in fostering a culture of safety and quality within organizations from the boardroom to front-line employees.
Speakers:
Jessica Muratore, MPA Principal and Consultant (Muratore Advisory Services)
Richard Priore (Excelsior Consulting)
Keith Chartier ( HSAG and AzAHQ)
Judy Henderson (Mayo & AzAHQ)
Richard Parker (ACHE)
Toni Yubeta (Mayo)
Chris Schueler (Mayo)
Sheila Stevens (Mayo)
Nina Spears (Mayo)
Key Topics:
High reliability & organizational culture
Making the business case for quality
Building a Culture of Quality: Roles, Accountability, and Integration Across the Health Plan
Panel representation from diverse organizations
Workplace Violence and staff safety
Psychological Safety: Built or Broken in Everyday Moments
Action Planning through Breakout sessions
CE: Will be submitted to NAHQ for approval of CPHQ CE credits.
DISCOUNTED event for members of AzAHQ, FAHQ, MAHQ, NEAHQ, OAHQ, NCAHQ, OrAHQ, TGCAHQ, and UAHQ. Contact your organization to receive discount coupon
COST: added soon!
Register Here
Ethics and Compliance in the Use of Artificial Intelligence in Healthcare (Copy) (Copy)
This series of 3 webinars will delve into the ethics and compliance considerations for using AI healthcare.
This 3-part series will guide participants through the role of Ethics and Compliance when considering the use of AI in a healthcare setting.
Speaker:
For 19 years, Susan L. Boldt, MS, CPHQ CHC has worked in the areas of performance and quality improvement, accreditation, compliance, and patient safety. She has worked in psychiatric settings for children, adolescents, and young adults, payers in one of Oregon’s Coordinated Care Organizations, a Federally Qualified Health Center working directly with providers, payers, and accrediting organizations, and currently with Qualiance Healthcare Consulting, providing consultation services to providers, clinics, and payers on quality measurement and management, performance improvement, root cause analysis, compliance, including policy and procedure development, and accreditation preparation. Ms. Boldt earned her undergraduate and graduate degrees at Southern Oregon University. She earned her CPHQ certification in 2017, and CHC designation in May 2024. She currently serves as the President of the Oregon Association for Healthcare Quality.
Topics covered:
1. Distinguish between ethics and compliance when considering the use of AI in a healthcare organization
2. Understand the regulatory landscape surrounding AI use in healthcare
3. Learn how to conduct a risk assessment specific to AI use in healthcare
4. Identify the risk associated with AI use in healthcare
5. Calculate prioritization of risks for mitigation
6. Identify protective measures and risk mitigation strategies if choosing to use AI in a healthcare organization
CE: This program is pending approval for 4.5 CEUs from the National Association for Healthcare Quality
Program Fee:
▪ FREE for OrAHQ, AzAHQ, FAHQ, MAHQ, OAHQ, NEAHQ, TGCHQA, UAHQ & NCAHQ Members;
▪ $25 for Non-Members
Quality Journey Spring 2026
Multiple Day Event: May 29-31, 2026 10 AM-2 PM ET
SPEAKER
Nancy Claflin, DNP MS RN NEA-BC CENP CNEcl CCRN CPHQ FNAHQ has over 30 years of experience in quality. She received her CPHQ© in 1987 and was named a Fellow of the National Association for Healthcare Quality (NAHQ) in 1999. Dr. Claflin is an active member of NAHQ, serving on the Board of Directors in different roles and as President in 2004. She served as AzAHQ President in 1996 and 2007. She has taught CPHQ courses for more than 20 years and has presented numerous lectures on healthcare quality at the local, regional, and national level. Dr. Claflin is currently serving as AzAHQ President.
Description
Where are you on your quality journey? Have you thought about seeking certification in quality? The field of healthcare equality and the healthcare quality professional’s role are expanding exponentially in today’s ever-changing healthcare climate. This course is designed for healthcare professionals who are interested in learning more about healthcare quality and preparing for certification. The course will review key milestones in the quality journey including quality leadership and integration, strategic planning, stakeholder engagement, performance and process improvement, population health and care transitions, health data analytics, data management systems, measurement and analysis, patient safety, quality review and accountability, and regulatory and accreditation.
CE: This program is approved by NOVA for 12.0 hours of Nursing Continuing Professional Credit through the Nurses Organization of Veterans Affairs (NOVA).
Program Fee:
▪ For OrAHQ, AzAHQ, FAHQ, MAHQ, OAHQ, NEAHQ, TGCHQA, UAHQ & NCAHQ Members: (Obtain code from parent organization)
By Apr 29, 2026 - $175
After Apr 29, 2026 - $275
▪ For Non-Members:
By Apr 29, 2026 - $275
After Apr 29, 2026 - $375
REGISTER HERE
HB 508 and Population Health via Improved Access to Quality Care
This presentation will focus on the role of state-level health policy in improving population health in Ohio. The potential impact of policy on health outcomes will be reviewed using a case study of current bill (HB 508) in the legislative process.
Speaker:
Rachel Baker, PhD, RN, CRN-BC, FAAN, is a Nurse Researcher at TriHealth in Cincinnati, Ohio. She earned her Bachelor of Science in Nursing from the University of Cincinnati, a Master of Social Work from the University of Michigan, and a Doctor of Philosophy in Nursing from the University of Cincinnati. Baker is a Certified Research Nurse and has been recognized as a leader in nursing research. She serves as an adjunct professor for the University of Cincinnati College of Nursing and has authored over 30 peer-reviewed journal articles. Baker is also involved in various committees and has been elected as a State Representative for Ohio House District 27.
Topics covered:
1. Integrating data and resources into policy advocacy
2. Engaging stakeholders
3. Learning the nurse’s role as leaders in improving access to quality care throughout the state
CE: This program is pending approval for 1.0 CEUs from the National Association for Healthcare Quality
Program Fee:
▪ FREE for OrAHQ, AzAHQ, FAHQ, MAHQ, OAHQ, NEAHQ, TGCHQA, UAHQ & NCAHQ Members;
▪ $35 for Non-Members
Register Here
Leveraging the QAPI Requirement for Enhanced Organization-Wide Strategic Alignment
Unlock the full potential of your hospital’s Quality Assurance and Performance Improvement (QAPI) program with this dynamic 90-minute session designed for healthcare leaders ready to move beyond compliance. Attendees will discover how QAPI can drive culture change, foster accountability, and build a foundation for long-term sustainability. Ideal for those seeking to transform QAPI from a mandate into a mission.
Objectives:
1. Differentiate between a compliance-based and strategically aligned QAPI Program
2. Map the five CMS QAPI elements to hospital strategic goals and priorities
3. Apply practical strategies to integrate QAPI activities into hospital-wide PI and governance structures
4. Evaluate opportunities to use QAPI as a driver for culture change, accountability, and long-term sustainability
About the Speaker:
Heather Gibbons, BA, Regulatory Compliance Project Manager, Mount Auburn Hospital, Cambridge, MA
For twenty years, Heather Gibbons-Perez has been a dedicated leader at Mount Auburn Hospital, advancing patient safety, regulatory excellence, and performance improvement across the organization.
She began her career as Regulatory Project Manager, then Patient Safety Manager, before moving into roles as Director of Regulatory Affairs and, most recently, Director of Performance Improvement and Regulatory Affairs. Her work is deeply aligned with the values of Mount Auburn Hospital and Beth Israel Lahey Health, with a strong emphasis on patient safety, health equity, and high-reliability performance. She has played a pivotal leadership role in achieving Health Equity Certification, advancing QAPI goal alignment, and preparing the organization for Joint Commission surveys and Stroke Center certification.
Known for her integrity, inclusivity, and respect, Heather has demonstrated ability to translate strategy into meaningful operational outcomes. She continues to lead initiatives that strengthen quality, safety, and equitable care for all patients.
Heather currently chairs Workplace Violence Prevention Committee, Quality Review Committee, Health Disparities Committee, Performance Excellence Committee and Patient and Family Advisory Council and manages the Performance Improvement and Regulatory functions in the Quality and Safety Department.
NAHQ pending 1.5 hour CPHQ CE credits
FREE event for members of NEAHQ, MAHQ, OrAHQ, NCAHQ, FAHQ, AzAHQ, GAHQ, OAHQ, TGCAHQ by selecting your association's ticket type and using discount code provided by your association
$35 for Non-Members
BEYOND TPO: The Real Minimum Necessary Information About the HIPAA Minimum Necessary Rule (Copy)
Join us for an informative webinar designed to demystify the HIPAA Minimum Necessary Rule and go BEYOND TPO (Treatment, Payment, and Operations). This session will equip healthcare professionals, compliance officers, and administrators with a clear understanding of what "minimum necessary" really means, how it applies in everyday scenarios, and practical steps to ensure your organization complies effectively.
Join Julie Janeway, MSA, JD on Thursday, December 18 at 12 PM ET and discover actionable insights, real-world examples, and compliance strategies that help you safeguard patient privacy while streamlining your workflows. Whether you're new to HIPAA or seeking a refresher, this webinar delivers the essential information you need to confidently navigate the complexities of the Minimum Necessary Rule.
• Clarify the Minimum Necessary standard and its application beyond TPO
• Learn best practices for compliance
• Get answers to common challenges and questions
• Strengthen your organization's privacy protocols
Don’t miss this opportunity to enhance your HIPAA expertise and ensure your team is prepared for regulatory scrutiny. Register now to secure your spot!
CE: This is event is being submitted for 2.0 CPHQ CE through NAHQ
Ethics and Compliance in the Use of Artificial Intelligence in Healthcare
This series of 3 webinars will delve into the ethics and compliance considerations for using AI healthcare.
This 3-part series will guide participants through the role of Ethics and Compliance when considering the use of AI in a healthcare setting.
Speaker:
For 19 years, Susan L. Boldt, MS, CPHQ CHC has worked in the areas of performance and quality improvement, accreditation, compliance, and patient safety. She has worked in psychiatric settings for children, adolescents, and young adults, payers in one of Oregon’s Coordinated Care Organizations, a Federally Qualified Health Center working directly with providers, payers, and accrediting organizations, and currently with Qualiance Healthcare Consulting, providing consultation services to providers, clinics, and payers on quality measurement and management, performance improvement, root cause analysis, compliance, including policy and procedure development, and accreditation preparation. Ms. Boldt earned her undergraduate and graduate degrees at Southern Oregon University. She earned her CPHQ certification in 2017, and CHC designation in May 2024. She currently serves as the President of the Oregon Association for Healthcare Quality.
Topics covered:
1. Distinguish between ethics and compliance when considering the use of AI in a healthcare organization
2. Understand the regulatory landscape surrounding AI use in healthcare
3. Learn how to conduct a risk assessment specific to AI use in healthcare
4. Identify the risk associated with AI use in healthcare
5. Calculate prioritization of risks for mitigation
6. Identify protective measures and risk mitigation strategies if choosing to use AI in a healthcare organization
CE: This program is pending approval for 4.5 CEUs from the National Association for Healthcare Quality
Program Fee:
▪ FREE for OrAHQ, AzAHQ, FAHQ, MAHQ, OAHQ, NEAHQ, TGCHQA, UAHQ & NCAHQ Members;
▪ $25 for Non-Members
Star Ratings Unpacked: What’s Behind the Hype, Why It Matters, and Strategies to Win
Deepen your expertise in the Medicare Star Quality Rating system, learning about how the Star Rating calculation comes together, the levers of influence to drive action and performance improvement, red flags and pitfalls to program performance, and strategies to promote organizational alignment and activation.
SPEAKERS:
Kimberly Switlick-Prose, MPH | Vice President, Quality Solutions | Pareto Intelligence
Kimberly is a healthcare leader passionate about building healthier, more equitable communities. She blends strategy, analytics, and behavioral design to help organizations transform systems and improve population outcomes.
Damian Kearney | VP of Analytics | Pareto Intelligence
As the Vice President of analytics at Pareto, Damian brings over a decade of experience in strategy consulting, Medicare Advantage Stars business outcomes, and advanced analytics.
OBJECTIVES:
Understand more deeply the Star Quality Rating systems and components that comprise the overall Star Rating that Plans receive
Articulate the value proposition to Health Plans and why Star Ratings matter so much
Define the levers of influence and leading indicators of success for Star Rating performance
Understand strategies to promote organizational alignment and activation to improve Star Rating performance
CE: NAHQ approved for 1.5 credit hour of CPHQ CE credit.
FREE event for members of AzAHQ, FAHQ, MAHQ, NCAHQ, NEAHQ, OAHQ, OrAHQ, TGCAHQ, and UAHQ by selecting your association's ticket type.
Non-members: $35. Registration ends midnight 12/14/25
Breaking Down Data Specifications for Successful Analysis
Description of approach to understanding data specifications for quality metrics to be able to design successful data analysis. The presenter will utilize examples to explore the different components of data specifications and discuss validation as a strategy for data vetting to set up the stage for action to follow.
Participants will be able to:
Understand the importance of data specifications.
Delineate the benefits of understanding data.
Apply concepts in respective work setting.
Speaker:
Ann E. McCulloch, MS, RN, CPHQ, CPPS
Ann holds a Bachelors in Science in Nursing from Brigham Young University-Idaho and a Masters in Medical Management from University of Rochester Simon Business School. Ann is a Certified Professional in Health Care Quality (CPHQ) and is Certified in Patient Safety (CPPS). She has worked at the Defense Health Agency for 1 year and a half as a Clinical Measurement RN where she is a member of the Clinical Measurement Team that supports The Leapfrog Safety Grade Program for Military Treatment Facilities across the nation. Ann has worked in the healthcare and regulatory affairs field for more than 15 years, including her work as a Project Nurse for the CDC through network NY state collaboration with the University of Rochester.
Program Description:
NAHQ approved for 1.0 hour of CPHQ CE credit.
Registration Fee: Multi-state Collaborative member- free Non-member $30.00
REGISTRATION CLOSES NOVEMBER 28, 2025
To register, Select HERE. For additional information, Select the FLYER.
What’s in the AI Black Box? Auditing & Monitoring AI in Healthcare
AI is rapidly entering healthcare, but quality professionals can’t rely on governance alone—we must learn how to audit the unknown. This engaging session equips you with practical tools to track AI in use, from building an organizational inventory to setting pre- and post-implementation baselines. You’ll learn how to detect bias, hallucinations, and model drift, and walk away with checklists and audit templates you can apply the next day. Move beyond the hype and into hands-on quality oversight—ensuring AI delivers safe, fair, and reliable results for patients and providers alike.
TOPICS:
1. Develop and maintain an organizational AI inventory aligned with NAHQ’s Quality framework.
2. Establish pre-AI baselines and post-AI monitoring plans using key performance and safety metrics.
3. Apply bias detection and hallucination audit methods to AI outputs in clinical workflows.
4. Implement drift detection strategies to monitor performance degradation over time.
5. Integrate AI monitoring and audit activities into existing Quality, Safety, and Compliance processes.
Speaker:
Lindsey Bruchhaus, MSN, RN, CPHQ brings over 17 years of experience in nursing and healthcare quality. She began in pediatric and perioperative care before transitioning into quality improvement, leading efforts to reduce hospital-acquired conditions and improve outcomes. Since 2020, she has served as Director of Patient Experience at Houston Methodist The Woodlands, where she champions a culture of safety, empathy, and excellence. Currently she serving as a Board Member and Secretary of TGCAHQ promoting professional development for quality professionals.
CE: NAHQ approved for 1.0 hour of CPHQ CE credit.
Registration Fee: Multi-state Collaborative member- free Non-member $25.00
To register, Select HERE. For additional information, Select the FLYER.
From Conflict to Collaboration: Managing Challenging Interactions in The Clinical Setting
In today’s high-pressure healthcare environment, conflict is inevitable—but it doesn’t have to be destructive. This insightful webinar equips clinicians with practical tools grounded in emotional intelligence to navigate difficult interactions, de-escalate negative behaviors, and foster trust-based collaboration. Participants will learn how to identify emotional triggers, regulate their own responses, and apply clear, compassionate communication strategies that support a culture of safety and respect. Ideal for nurses, leaders, and frontline staff seeking to strengthen teamwork and improve patient outcomes.
Lead with Purpose: Discover Your Why and Activate Your Strengths
In a world where complexity and change are constant, the most effective leaders aren’t those with all the answers. They are the ones who know who they are and lead from that place of clarity. This dynamic and reflective session is designed to help you uncover your personal leadership “why” and align it with your natural strengths. Rooted in Simon Sinek’s Start With Why and Gallup’s Strengths Finder, this session invites you to look inward in order to lead outward, more purposefully, confidently, and effectively.
SPEAKER: John Matthews, MBA | Professor, Graduate Leadership Programs | University of Wyoming
CE: NAHQ approved for 0.7 hour of CPHQ CE credit.
Objectives:
A clear understanding of your personal leadership “why”
Insight into your top strengths and how to use them intentionally
Tools to lead with authenticity in any environment
Permission to lead your way, not someone else’s version of success
Registration Fee: Multi-state Collaborative member- free Non-member $35.00
REGISTER HERE to register for the event. For additional information, select Event Flyer
Register by Oct 22nd
Navigating the Changing Healthcare Environment
Virtual webinar sponsored by the Arizona Association for Healthcare Quality.
CE: NAHQ approved for 7.5 hours CPHQ CE credit