Terms and Conditions

1. General Payment Terms for Dues

Annual membership dues are non-refundable and are payable in full by identified due date. Payments can be made via Visa, Mastercard, and Stripe. Invoices for dues will be emailed annually. Failure to comply may result in suspension of membership privileges until payment is made.

2. Event Registration Payment Terms

Full payment for event registration is required at the time of booking. Registrations are not confirmed until payment is received.

Cancellations made within 30 days will receive a 50% refund, while cancellations after this date are non-refundable.

3. Currency: Currency used for transactions is US dollars.

Privacy Policy

Effective Date: October 19, 2025

The Michigan Association for Healthcare Quality (MiMAHQ) is committed to protecting the privacy and security of our members, partners, and website visitors. This Privacy Policy outlines how we collect, use, share, and safeguard your personal and financial information.

1.    Information We Collect

We may collect the following categories of personal and financial information when you interact with our website, register for events, or make purchases:

·       Full name

·       Email address

·       Mailing and billing address

·       Phone number

·       Organization and professional role

·       Payment card details (processed securely via third-party platforms)

·       IP address and device/browser information

·       Preferences and engagement history (e.g., webinar attendance, resource downloads)

 2.    Purpose of Use

We use your information to:

·       Process membership applications, event registrations, and payments

·       Deliver educational content, newsletters, and updates

·       Customize your experience and recommend relevant resources

·       Respond to inquiries and provide customer support

·       Maintain compliance with legal and regulatory obligations

 3.    Data Sharing

We may share your information with trusted third parties, including:

·       Payment processors (e.g., Stripe, PayPal) to securely handle transactions

·       Email and CRM platforms to manage communications and member engagement

·       Event hosting services for webinars, conferences, and virtual learning

·       Legal or regulatory authorities as required or permitted by law

 We do not sell or rent your personal information to third parties.

 4.    Data Security

We implement industry-standard security measures to protect your data, including:

·       SSL encryption for data transmission

·       Secure access controls and authentication protocols

·       Regular system monitoring and vulnerability assessments

·       Staff training on data privacy and protection

 5.    Your Data Rights

Depending on your location and applicable laws (e.g., California Consumer Privacy Act – CCPA), you may have the right to:

·       Access the personal data we hold about you

·       Request correction or deletion of your data

·       Opt out of certain data uses or communications

·       Receive a copy of your data in a portable format

 To exercise your rights or ask questions about this policy, please contact us at info.mimahq@gmail.com

6.    Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. We encourage you to review it regularly.

Shipping and Return Policies

 We offer digital products and services only—no physical items are shipped. Upon purchase, members and registrants will receive access via email or through their member portal.

 1. Delivery Timeframes

Membership confirmations and event access details are typically delivered within minutes of purchase. In rare cases, delivery may take up to 24 hours, especially during high-volume periods or system updates.

 2. Shipping Costs

There are no shipping fees for any of our products or services.

 3. Delivery Restrictions

Access is provided via email and/or secure login. Please ensure your email address is accurate and that your organization's firewall does not block external messages.

 We do not support delivery to shared or generic inboxes for security reasons.

 4.   Missing Access or Confirmation

If you haven’t received your access email within 24 hours, please contact info.mimahq@gmail.com

We will verify your purchase and resend access credentials or links as needed.

 5.     Return & Refund Policy

We aim to provide high-quality digital experiences. Please review our refund guidelines for online memberships and virtual events:

 Eligibility for Refunds

• Refunds may be requested within 7 days of purchase if:

• You did not receive access to the product or event.

• You were charged in error.

• The product was misrepresented or technically inaccessible.

• Refunds are not available for:

§  Attended or accessed webinars/events.

§  Purchased memberships or dues

§  Downloaded toolkits or materials.

Refund Process

·       To request a refund, email info.mimahq@gmail.com with your order number and reason.

·       Approved refunds will be processed to the original payment method within 7–10 business days.

·       We reserve the right to deny refund requests that fall outside our eligibility criteria.

Clear pricing and checkout disclosures

 We are committed to providing transparent, accurate, and secure purchasing experiences for our members and event participants.

 1.    Transparent Pricing

·       All prices are clearly displayed before checkout, including:

o   Membership fees

o   Event registration costs

o   Applicable taxes or handling fees (if any)

·       Since we offer digital-only products, there are no shipping charges.

 2.    No Hidden Fees

·       You will never encounter surprise charges during checkout.

·       The total cost is shown upfront, with a detailed breakdown before you confirm your purchase.

 3.    Secure Checkout (HTTPS)

·       Our checkout pages use HTTPS encryption to protect your personal and financial information.

·       Look for the padlock icon in your browser’s address bar to confirm a secure connection.

 4.    Affiliate Disclosures

·       If we include affiliate links to recommended tools, platforms, or resources, we will clearly disclose when we may earn a commission.

·       These links are selected based on relevance and quality, not compensation.

Additional Disclosures

We prioritize clarity, trust, and compliance in all member transactions and digital offerings. The following disclosures apply to specific circumstances:

 1.    Recurring Billing (Subscriptions)

If you enroll in a subscription-based membership or resource access plan:

·       Recurring Amount: The total recurring charge will be clearly displayed before checkout.

·       Billing Frequency: Subscriptions are billed annually.

·       Cancellation: You may cancel anytime via your member dashboard or by contacting info.mimahq@gmail.com. Cancellations take effect at the end of the current billing cycle.

 2.    Secure Checkout & Cardholder Data

We use secure, PCI-compliant platforms to process payments. Our checkout system includes:

·       HTTPS encryption to protect data in transit

·       Tokenized payment processing via trusted third-party providers

·       No storage of full cardholder data on our servers

·       Regular security audits and access controls to safeguard sensitive information

3.    Third-Party Marketplace Sellers

If we feature third-party sellers or affiliates through our online marketplace:

·       We disclose the identity of high-volume third-party sellers in accordance with the INFORM Consumers Act.

·       Seller contact information and business details will be available on the product or vendor page.

·       We vet partners for quality and compliance, but fulfillment and customer service may be handled directly by the seller.

Physical Business Address

For transparency and support, our association’s business address is:

Michigan Association for Healthcare Quality
2500 S. Linden Rd

Flint, MI  48532

You may contact us by mail or email at info.mimahq@gmail.com

Where to Display Disclosures

To ensure clarity and compliance, we place key disclosures where members and registrants can easily find them—before completing a purchase or engaging with our content.

 1.    Footer Placement

·       Our website footer includes persistent links to:

o   Terms and Conditions

o   Privacy Policy

o   Refund & Cancellation Policy

o   Accessibility Statement

·       These links are visible on every page, ensuring easy access to legal and operational information.

 2.    Checkout Page

·       During checkout, we clearly display:

o   Final transaction amount, including any applicable taxes or fees

o   Accepted payment methods (e.g., Visa, Mastercard, PayPal)

o   Links to relevant policies, such as refund and recurring billing terms

·       We use HTTPS encryption to protect your data, indicated by the padlock icon in your browser.

 3.    Product & Event Listings

·       Each membership tier, webinar, or downloadable resource includes:

·       Clear pricing and benefit descriptions

·       Disclaimers for CE credit eligibility, access duration, or content limitations

·       Notices for any third-party involvement or affiliate links

 4.    Disclosures Near Claims

·       In accordance with FTC guidance, any promotional or benefit-related claim (e.g., “CE credit available,” “HIPAA-compliant”) is accompanied by:

·       A nearby disclosure clarifying eligibility, limitations, or conditions

·       Tooltip icons or footnotes for additional context