In today’s high-pressure healthcare environment, conflict is inevitable—but it doesn’t have to be destructive. This insightful webinar equips clinicians with practical tools grounded in emotional intelligence to navigate difficult interactions, de-escalate negative behaviors, and foster trust-based collaboration. Participants will learn how to identify emotional triggers, regulate their own responses, and apply clear, compassionate communication strategies that support a culture of safety and respect. Ideal for nurses, leaders, and frontline staff seeking to strengthen teamwork and improve patient outcomes.

Speaker:   
Lindsey Bruchhaus, MSN, RN, CPHQ brings over 17 years of experience in nursing and healthcare quality. She began in pediatric and perioperative care before transitioning into quality improvement, leading efforts to reduce hospital-acquired conditions and improve outcomes. Since 2020, she has served as Director of Patient Experience at Houston Methodist The Woodlands, where she champions a culture of safety, empathy, and excellence.  Currently she serving as a Board Member and Secretary of TGCAHQ promoting professional development for quality professionals.

CE: NAHQ approved for 1.0 hour of CPHQ CE credit.

Registration Fee: Multi-state Collaborative member- free Non-member $25.00

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