Successful quality improvement begins with understanding the problem before designing the solution. Too often, improvement initiatives are built on assumptions rather than a deep understanding of the challenges faced by those providing care. This presentation explores how adopting a learner mindset and engaging those closest to the work can lead to more accurate problem definition and, ultimately, better patient outcomes.
Speaker:
Megan Flynn, DNP, RN, CNL, CPHQ, NE‐BC, RNC‐NIC, C‐ELBW, Harm Prevention Program Manager, Nemours Children’s Health, Orlando, Florida. Megan is a dedicated leader, educator and speaker who passionate about creating an environment where interdisciplinary teams are able to provide outstanding care. She holds a doctorate in nursing practice from the University of Connecticut and is a certified Clinical Nurse Leader. Megan is also a Certified Professional in Health Care (CPHQ), Certified Nurse Executive (NE-BC) and holds two certifications for both high risk and extremely low birth weight neonatal patients (RNC-NIC, C-ELBW). Megan joined the Quality and Safety Team at Nemours Florida in early 2025 where she serves as the Harm Prevention Program Manager for the state of Florida. Megan is committed to enhancing patient safety, standardizing best practices and fostering a culture of professional growth.
Topics covered:
Participants will examine how the context in which care is delivered has a profound impact on clinical practice, decision-making and patient outcomes and how this context helps to identify root causes and system level issues. Participants will recognize how shifting from the mindset of expert to learner allows them to engage the people closest to the work to uncover the realities that data alone cannot expose. Through practical examples, attendees will learn strategies to develop clear, context-informed problem statements that address the underlying causes of performance gaps rather than their symptoms. By grounding improvement efforts in the experiences of those closest to the work, organizations can design more effective, sustainable initiatives that improve quality, enhance patient safety, and achieve better outcomes.
CE: This program is approved for 1.0 CEUs from the National Association for Healthcare Quality
Program Fee:
▪ FREE for OrAHQ, AzAHQ, FAHQ, MAHQ, OAHQ, NEAHQ, TGCHQA, UAHQ & NCAHQ Members;
▪ $30 for Non-Members
Registration closes October 13, 2026