“We Have a Problem”- The Necessity of Pre-Crisis Response & Communication Plans
1. Participants will be able to recognize/identify the nature, meaning, and organizational risks related to various types and severity of crises
2. Attendees will learn how to conduct a thorough risk assessment to identify the most likely scenarios that could impact the organization
3. Participants will investigate the resources and personnel available to handle various types and severity of crises.
4. Guests will explore, determine, and prepare appropriate tactics, related and intended purposes and outcomes, response teams, and protocols for responding to types of potential crises
5. Participants will learn about tools and approaches used to maintain consistent communication with all stakeholders during a crisis
Crises come in many sizes and shapes, but they are all equally important to an organization no matter its size. Small can quickly become big, and big can quickly become massive. The need to respond and communicate is immediate when an emergency occurs. Many different audiences must be reached with information specific to their interests and needs. Every business should have a prepared, physical crisis response, communication, and management plan, no matter the industry or the size of the organization.
For organizations that operate in heavily regulated economic sectors, such as life sciences, healthcare, and finance, it is a corporate responsibility and business continuation imperative. Crisis response plans and protocols can help an organization react quickly and accurately during an emergency. It can also help the organization protect its reputation, customer loyalty, employee satisfaction and retention, and a plethora of other important factors which can impact sales and revenue.
Join Julie Janeway, MSA, JD and Linda Weirauch, MSN, RN, CPHQ on Thursday, February 20 at 12 PM - 2 PM EST to share in a lively and interactive discussion about the importance of crisis management assessment and response, but also best practices and tools to ensure your own organization is prepared.
PRESENTER BIOS:
Julie Janeway, MSA, JD
Julie Janeway has been a Michigan life sciences and health law attorney for twenty-six years. She is the co-owner and General Counsel of Principled Healthcare Consulting, the principal attorney at Janeway Law PLLC, and also serves as the external General Counsel for Advize Health. Previously, she served as the Interim Chief Legal Counsel for an international healthcare company operating in four countries, and she practiced with Foley, Baron, Metzger & Julip, PLLC, heading the Healthcare Law Department. Her law firm practice included compliance, risk management, healthcare professional licensing defense, business/corporate law, employment law, pharmacy law, PSO/PSES (PSWP) development, audit response/defense/mitigation, independent internal and parallel investigations, contracting and other fields of healthcare and life sciences law, and all related training for healthcare entities, practitioners and practitioner organizations, and other businesses and associations in the healthcare and life sciences industries.
Since 2002 Julie has consulted and trained for a significant number of healthcare organizations, practices, hospitals/systems, healthcare equipment and device manufacturers, pharmaceutical companies, and other healthcare vendors and research companies across North America and Asia. She also serves as the General Counsel and Past-President of the Michigan Association for Healthcare Quality and has served on several national healthcare organization Boards of Directors.
Linda Weirauch, MSN, RN, CPHQ
Linda Weirauch is a seasoned registered nurse with over twenty-five years of experience in leadership, risk management, and quality across diverse healthcare settings, including outpatient physician practices, acute care, and critical illness recovery hospitals.
In her distinguished career, Linda has spearheaded multiple process improvement teams for core measure databases and Blue Cross Blue Shield clinical collaborative programs. She has served as the Quality lead for The Joint Commission (TJC) Stroke Certification and Total Joint Replacement Programs. Her additional responsibilities have encompassed the roles of lead facilitator for accreditation survey and state site audits. Currently, Linda holds the position of Market Director of Quality Management, Risk, and Infection Control at two Select Specialty Hospitals in Michigan. In this capacity, she has successfully directed efforts that have enhanced patient quality outcomes, mitigated risks in clinical care, and bolstered patient safety. Notably, she has led initiatives to reduce healthcare-associated infections (HAIs), improve medical record documentation and compliance, and achieve Hospital of Excellence recognition in 2018, 2019, and 2022.
Linda's academic credentials include a Master of Science in Nursing. She is a Certified Professional in Healthcare Quality and holds a Lean Six Sigma Green Belt. Her dedication to the field extends beyond her professional duties; she is actively involved in leadership roles within the Michigan Association for Healthcare Quality, currently serving as Treasurer. Additionally, she participates in the National Association for Healthcare Quality, contributing to multiple committees such as the Healthcare Quality Foundation and the CPHQ Review Course team, where she also serves as a national review course instructor. Linda is presently a peer reviewer for the Journal for Healthcare Quality.
This activity/Program has been approved for 2.0 hour of CPHQ CE credits.
